Refund Policy

Effective Date: 28 April 2023

At HydroTickets, we strive to provide a seamless booking experience for water taxi services. We understand that plans may change, and we have outlined our refund policy below to ensure a fair and transparent process.

1. Eligibility for Refunds

Refunds are subject to the cancellation policies of the respective water taxi service providers. A refund request may be considered under the following circumstances:

• Cancellations made within the allowable time frame set by the service provider.
• Service disruptions due to weather conditions, technical issues, or unforeseen circumstances.
• Duplicate or erroneous charges on your payment method.
1. Non-Refundable Cases

Refunds will not be issued in the following cases:

• Cancellations made after the service provider’s cutoff time.
• No-shows or failure to board the water taxi at the scheduled time.
• Booking errors due to incorrect user-provided information.
• Partial use of a multi-ride pass or package.
1. How to Request a Refund

If you believe you are eligible for a refund, follow these steps:

1. Contact Support – Email [email protected] or use our Contact Form with the subject "Refund Request."
2. Provide Booking Details – Include your booking ID, registered email, and reason for the refund request.
3. Wait for Confirmation – Our team will review your request and respond within 5-7 business days.
1. Refund Processing Time
• Approved refunds will be processed within 7-14 business days to the original payment method.
• Processing time may vary depending on your bank or payment provider.
2. Changes & Modifications

If you wish to reschedule instead of canceling, contact us before the service provider’s cancellation deadline. Some providers may allow modifications without penalties.

1. Contact Us

For refund inquiries, contact our support team:

Email: [email protected]

HydroTickets aims to ensure a smooth and reliable booking experience. Please review the service provider’s policies before booking to avoid any inconvenience.